Access Portals for Remote Support
Remote support tools allow us to take over the control of your measurement computer for setting up of application software and adaptations neede. We offer this support using the below listed portals.
Cisco WebEx Meeting
Cisco WebEx Meeting portals are often already allowed into companies network structures.
On delays in setting up connections, please try to use a different web-browser.
The tool QuickSupport of provider TeamViewer is generating a users-ID and a "one-time" password.
- There is no installation of the downloaded program neede. The tool needs just to be executed.
- Please inform us via phone about your displayed User-ID and the "one-time" password
Microsoft Teams allows to share desktop applications. An access link is needed to start this sharing.
- Please request an access link by selecting the logo or the request-button.
- The sharing requires either a browser add-in or an installation of Microsoft Teams.